At eShopax, we are dedicated to providing excellent customer support to ensure a seamless and satisfying experience for both buyers and sellers. Our support team is here to assist you with any issues, questions, or concerns you may have.

Contacting Support

1. Customer Support: For general inquiries, product questions, or order issues, contact our customer support team via:

   • Email: support@eshopax.com
   • Phone: (317) 714-5693
   • Live Chat: Available on our website from 9 AM to 5 PM (Monday to Friday).

2. Seller Support: For seller-specific questions, account issues, or listing assistance, contact our seller support team via:

   • Email: seller-support@eshopax.com
   • Phone: (317) 714-5693
   • Live Chat: Available on our website from 9 AM to 5 PM (Monday to Friday).

Support Hours

Our support team is available during the following hours:

1. Monday to Friday: 9 AM - 5 PM
2. Saturday: 10 AM - 3 PM
3. Sunday and Holidays: Closed

Response Times

1. Email Support: We aim to respond to all email inquiries within 24 hours on business days.
2. Phone Support: Immediate assistance is available during support hours. If lines are busy, please leave a message, and we will return your call as soon as possible.
3. Live Chat: Real-time assistance is available during support hours. Response times are typically within minutes.

Types of Support

1. Technical Support: Assistance with website functionality, account access issues, and troubleshooting technical problems.
2. Order Support: Help with order placement, tracking, modifications, cancellations, and returns.
3. Product Support: Information about product specifications, availability, and recommendations.
4. Seller Support: Guidance on account setup, product listing, sales strategies, and resolving buyer issues.

Self-Help Resources

1. Help Center: Visit our Help Center for a comprehensive collection of articles, FAQs, and tutorials covering common topics and issues.
2. Community Forum: Join our community forum to connect with other eShopax users, share experiences, and seek advice.

Escalation Process

1. First Level Support: Most issues can be resolved by our customer or seller support teams.
2. Second Level Support: If an issue cannot be resolved at the first level, it will be escalated to a supervisor or specialist who will provide a resolution within 48 hours.
3. Executive Support: For urgent or complex issues, you can request escalation to executive support. Contact us with details of the issue, and we will ensure it receives top priority.

Feedback and Improvement

We are committed to continually improving our support services. If you have any feedback or suggestions, please email us at feedback@eshopax.com. Your input is valuable in helping us enhance our support offerings.

Emergency Support

For urgent issues outside of regular support hours, please email emergency@eshopax.com. Our team will respond to emergency inquiries as soon as possible.

Support Limitations

While we strive to assist with all inquiries, certain limitations apply:

1. Third-Party Products: Support for third-party products may be limited. We recommend contacting the product manufacturer for specialized assistance.
2. Custom Modifications: Support for custom modifications or third-party integrations may be limited. For advanced technical support, consider consulting a professional.

Privacy and Confidentiality

All support interactions are conducted with the highest regard for your privacy and confidentiality. For more information, please review our Privacy Policy.