At eShopax, we strive to ensure that our customers are completely satisfied with their purchases. Our return policy is designed to be fair to both buyers and sellers. Please read the following guidelines carefully.

General Return Policy

1. Return Window: Items can be returned within 14 days from the date of delivery. Some products may have a different return period, which will be specified on the product page.
2. Condition of Items: Items must be returned in their original condition, including all tags, packaging, and accessories. Items that are used, damaged, or missing parts may not be eligible for a full refund.
3. Non-Returnable Items: Certain items are not eligible for return, including perishable goods, custom-made products, and digital downloads. These exclusions will be clearly stated on the product page.

Return Process

1. Initiating a Return: To initiate a return, log into your eShopax account and navigate to the order history page. Select the order you wish to return and follow the instructions to submit a return request.
2. Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return the item. Do not send the item back without a return authorization.
3. Packaging and Shipping: Pack the item securely in its original packaging, including all accessories and documentation. Use a trackable shipping method and provide the tracking information to us.
4. Return Address: The return address will be provided in the return authorization instructions. Ensure the package is sent to the correct address to avoid delays in processing your return.

Refunds

1. Processing Time: Refunds will be processed within 5-7 business days of receiving the returned item. You will receive an email confirmation once the refund has been processed.
2. Refund Method: Refunds will be issued to the original payment method. If you used a credit card, the refund may take an additional 3-5 business days to appear on your statement.
3. Partial Refunds: In some cases, only partial refunds are granted. This includes situations where the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Exchanges

1. Exchanging Items: We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
2. Defective or Damaged Items: If you received a defective or damaged item, please contact our customer support team within 48 hours of delivery. We will provide instructions for returning the item and will cover the return shipping cost. A replacement or refund will be issued once we receive and inspect the item.

Exceptions and Disputes

1. Non-Returnable Items: Items marked as final sale or non-returnable cannot be returned. Please review the product page for any specific return policies.
2. Dispute Resolution: If there is a dispute regarding a return or refund, we encourage buyers and sellers to work together to reach a resolution. If a resolution cannot be reached, either party may escalate the issue to eShopax support for mediation.
3. Escalation Process: To escalate a dispute, contact our customer support team with the details of the issue. Our support team will review the case and make a determination based on our policies and the provided information.

Contact Us

For any questions or concerns regarding our return policy, please contact our customer support team at support@eshopax.com or call us at (317) 714-5693. We are here to help and ensure your satisfaction with eShopax